What will you do to prepare my apartment before I move in?
Paint, clean, maintenance repairs.
Do you have on-site maintenance?
Yes.
An item in my home needs repair. How do I get help?
Submit a service request through your resident experience portal. This goes directly to our maintenance department. You can also schedule dates and times.
How are maintenance issues handled?
Within 24-48 hours. If service cannot be completed immediately and parts need to be ordered, we will notify with expected date of delivery and installed.
Do I have to be present for a maintenance technician to perform work?
No.
What happens if I am locked out?
You can reach out to the leasing office during office hours. After hours, you can call the emergency maintenance number and request a member of our team to come out. Afterhours lock outs will come with a charge of $125.00.
Apartment Features
Am I allowed to decorate the apartment without penalty?
Small nail holes are considered normal wear and tear, so yes, you are able to decorate provided they do not cause damage above normal wear and tear.
What appliances are standard?
Range, refrigerator, microwave, washer & dryer.
Do you offer furnished apartment homes?
We do not offer furnished apartments, however we do work closely with Cort furniture rentals whom do provide a discount to our residents if furniture is needed.
Amenities & Building Access
During which time periods are the pools and decks available for use?
Roof decks are open year round. Swimming pools are open Memorial day to Labor Day, 7 days a week from 8am to 10pm daily.
What are the hours of the Fitness Center?
24 Hours.
Is parking available?
Yes, public parking lot, managed by Metropolis.io. You would pay them directly.
If I have a package delivered, will you hold it at the leasing office?
We have a Luxer package system (room & lockers). When a package received, it will be checked into the system and you will receive a text/email with your code to enter the lockers/room.
Pets
Is your community pet friendly?
Yes.
What are the fees associated with having pets?
$100 per pet (cat/dog), 2 pet limit per apartment.
Are there weight or breed restrictions on pets?
Yes.
Leasing & Applications
How long does it take for an application to be approved?
Typically 24-48 hours, can take up to 72 hours.
Do you offer Short Term Leases?
Varies – shortest term when offered is 6 months.
Do you offer Corporate leases?
Yes.
Will I be allowed to sublet my apartment?
We do not allow subletting.
Am I required to purchase renter's insurance?
Yes.
Rent & Utilities
What are my options for paying my rent?
We have BILT payment systems and rewards. You can pay through your resident experience portal.
Which utilities are included in my rent?
Gas and Trash.
How do I set up my utilities?
Water and sewer will automatically be set up for you and will be billed to your rent ledger. Electricity can be set directly through Eversource, the electricity provider.
Which provider can I use for Internet and Cable?
Xfinity, Verizon, Starry.
Location & Transportation
Is there public transportation within close proximity of the community?
Yes, we have buses at the top and bottom of the street. The Back Bay orange line is 15 minutes away.