Frequently Asked Questions about The Smith

Apartments in Boston, MA

FAQs about Life at The Smith

We’ve gathered answers to the most common questions about life at our community, from leasing details and monthly pricing to our amenities and neighborhood highlights.
Our goal is to provide helpful information about common questions below. If you don’t find what you're looking for here, please contact our team. We look forward to assisting you!

  • Move-In & Maintenance
  • What will you do to prepare my apartment before I move in? Before your move-in date, our team thoroughly prepares your new home, including a fresh coat of paint, a deep clean, and any necessary maintenance repairs, so everything is in excellent condition from day one.
  • Do you have on-site maintenance? Yes. The Smith has a dedicated on-site maintenance team available to assist residents. Service requests can be submitted directly through the resident experience portal, where you can also schedule a preferred date and time for the visit.
  • An item in my home needs repair. How do I get help? Submit a service request through your resident experience portal. This goes directly to our maintenance department. You can also schedule dates and times.
  • How are maintenance issues handled? Within 24-48 hours. If service cannot be completed immediately and parts need to be ordered, we will notify with expected date of delivery and installed.
  • Do I have to be present for a maintenance technician to perform work? No, you do not need to be home. Our maintenance team can complete approved service requests in your absence, giving you the flexibility to go about your day without interruption.
  • What happens if I am locked out? You can reach out to the leasing office during office hours. After hours, you can call the emergency maintenance number and request a member of our team to come out. Afterhours lock outs will come with a charge of $125.00.
  • Apartment Features
  • What interior features and finishes come standard in every apartment? Every home at The Smith is designed with premium finishes, including elegant plank flooring throughout, floor-to-ceiling windows, chef-inspired kitchens with stainless steel appliances, quartz countertops, tile backsplash, under-cabinet lighting, and abundant cabinet storage. All units also include an in-unit washer and dryer.
  • Am I allowed to decorate the apartment without penalty? Small nail holes are considered normal wear and tear, so yes, you are able to decorate provided they do not cause damage above normal wear and tear.
  • What appliances are standard in every apartment? Every apartment at The Smith comes fully equipped with a range, refrigerator, microwave, dishwasher, and an in-unit washer and dryer, so the essentials are already in place before you move in.
  • What floor plan options are available at The Smith Boston? The Smith offers studio, one-, two-, and three-bedroom apartments across two buildings — No. 89 and No. 99 at East Dedham Street in Boston's South End. Each floor plan features an open-concept layout designed to maximize living space and showcase the surroundings of the city. You can explore all available floor plans and take a 3D Matterport virtual tour on our Floor Plans page.
  • Do you offer furnished apartment homes? We do not offer furnished apartments, however we do work closely with Cort furniture rentals whom do provide a discount to our residents if furniture is needed.
  • Amenities & Building Access
  • What neighborhood is The Smith located in? The Smith is located in Boston's South End, a historic neighborhood featuring art galleries, boutique shops, local farmers markets, fitness studios, jazz bars, and one of Boston's most celebrated dining scenes. Nearby destinations include the SoWa Open Market, Sky Candle Co., and Lekker Home, offering a rich mix of culture, creativity, and commerce right outside your door.
  • What community amenities does The Smith offer? The Smith is packed with resort-style amenities, including a rooftop pool deck (No. 89), rooftop decks that showcase the city's surroundings, fire pits, and grills; a 24/7 fitness center; yoga and meditation spaces; co-working and private conference rooms; a fresh coffee bar; a catering kitchen; media rooms; billiards; a pet spa and wash station; private courtyards and greenspaces; bike storage and repair areas; Bluebike station access; secure smartphone intercom entry; 24-hour concierge; and a Luxer package locker system.
  • During which time periods are the pools and decks available for use? Roof decks are open year round. Swimming pools are open Memorial day to Labor Day, 7 days a week from 8am to 10pm daily.
  • What are the hours of the Fitness Center? The Smith's fitness center is open 24 hours a day, seven days a week, giving residents the flexibility to work out on their own schedule. Yoga and meditation spaces, flexible studio space, and on-demand fitness training and group classes are also available.
  • Is parking available? Yes, public parking lot, managed by Metropolis.io. You would pay them directly.
  • If I have a package delivered, will you hold it at the leasing office? We have a Luxer package system (room & lockers). When a package received, it will be checked into the system and you will receive a text/email with your code to enter the lockers/room.
  • Pets
  • Is your community pet friendly? Yes! The Smith warmly welcomes cats and dogs, with a limit of two pets per apartment. A pet fee of $100 per pet applies. Please note that breed and weight restrictions do apply, contact the leasing office for details.
  • What are the fees associated with having pets? $100 per pet (cat/dog), 2 pet limit per apartment.
  • Are there weight or breed restrictions on pets? Yes, weight and breed restrictions apply. Please contact our leasing team directly for a full list of requirements before bringing your pet home.
  • Leasing & Applications
  • How long does it take for an application to be approved? Typically 24-48 hours, can take up to 72 hours.
  • Do you offer Short Term Leases? Varies – shortest term when offered is 6 months.
  • Do you offer Corporate leases? Yes.
  • Will I be allowed to sublet my apartment? We do not allow subletting.
  • Am I required to purchase renter's insurance? Yes.
  • Rent & Utilities
  • What are my options for paying my rent? We have BILT payment systems and rewards. You can pay through your resident experience portal.
  • Which utilities are included in my rent? Gas and Trash.
  • How do I set up my utilities? Water and sewer will automatically be set up for you and will be billed to your rent ledger. Electricity can be set directly through Eversource, the electricity provider.
  • Which provider can I use for Internet and Cable? Xfinity, Verizon, Starry.
  • Location & Transportation
  • What neighborhood is The Smith located in? The Smith is located in Boston's South End, a historic neighborhood featuring art galleries, boutique shops, local farmers markets, fitness studios, jazz bars, and one of Boston's most celebrated dining scenes. Nearby destinations include the SoWa Open Market, Sky Candle Co., and Lekker Home, offering a rich mix of culture, creativity, and commerce right outside your door.
  • Is there public transportation within close proximity of the community? Yes, we have buses at the top and bottom of the street. The Back Bay orange line is 15 minutes away.
  • Which school district are you in? Boston.
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